Cancellations, Returns & Refund Policy
hope you will be pleased with everything you have bought from us but
if you are unhappy with your Products, you can return them to us in
accordance with the returns policy described in this section.
Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
have a legal right to cancel the contract between you and us within 14
days of delivery without giving a reason unless the product is a custom
order/ bespoke order.
cancellation period will end after 14 days starting the day after you
or a third party acting on your behalf (excluding the company that
delivers the Product
to you) takes physical possession of the Product you ordered. Where you
order multiple Products in one order or a Product is delivered in
separate parts, lots or pieces, the cancellation period will end after
14 days starting the day after you or a third party
acting on your behalf (excluding the company that delivers the Product
to you) takes physical possession of the last Product, part, lot or
piece that makes up your order.
exercise the right to cancel, you must inform us of your decision to
cancel your contract with us by making a clear statement (e.g. a letter
sent by post or email).
The easiest way to do this is to contact our Customer Services team.
meet the cancellation deadline, it is sufficient for you to send your
communication concerning the exercise of your right to cancel before the
you cancel your contract with us, we will reimburse you all payments
received from you, including the cost of delivery.
will make the reimbursement without undue delay, and not later than:
(a) 14 days after the day we receive back from you any Products
supplied, or (b) (if earlier) 14 days after the day you provide
evidence that you have returned the Products, or (c) if there were no
goods supplied, 14 days after the day on which we are informed about
your decision to cancel this contract.
will make the reimbursement using the same means of payment as you
used for the initial transaction unless you have expressly agreed
otherwise; in any event, you will not incur any fees as a result of
may withhold reimbursement until we have received the Products back
or you have supplied evidence of having sent back the Products,
whichever is the earliest.
are only liable for any diminished value of the Products resulting
from the unfair/unreasonable wear and tear of the Product which is
not necessary to establish the nature, characteristics and
functioning of the Products. We may make a deduction from any
reimbursement (you are entitled to from us) for such loss in value of
any Products we supply.
or mis-described goods
you are returning the Products to us because they are faulty or
mis-described, we will refund: the price of the Product in full; any
applicable delivery charges. As a consumer, you will always have
legal rights in relation to Products that are faulty or not as
described. These legal rights are not affected by the returns policy
or these terms and conditions of sale. We will refund you only
through the payment method used by you to pay.
to return the Products
must return Products to us as soon as reasonably practicable. We will
collect the Products from the address to which they were delivered.
We will contact you to arrange a suitable time for collection;
will be responsible for the return costs of the products. We are
happy to arrange collection but you can also use any carrier you want
to return the items.
must take care when opening packaging that the Products were
delivered in and carefully re-pack the Products in the original (or
similar) packaging prior to returning the Products to us. If any
damage occurs from the point of collection from you and re delivery
to us then you are liable for the cost of damage.
the item is sent to you boxed then for us to be able to accept the
return it must be returned in the same box it was sent to you in or
we cannot accept the return.
All new goods being returned to us must include any applicable retail packaging, and must be unused. This means they should be returned to us in exactly the same condition that we sent them out to you.
Before you return goods you must contact us to let us know that you wish to initiate a return.
Please send all returns to:
The Jump Shop Ltd.
Please note, you should always get a proof of shipping for all returns. We are always happy to assist you with returning goods to us, so if you have any doubts about packaging, security or any other matter relating to the return of goods please contact us and we will do our best to help you out - we can even arrange courier pick-up for you if required.